This Includes Any Service-Related Tasks Performed for Customers:

Our Cassie Classes prepare participants for real-world, service-focused roles by teaching the skills needed to support positive customer experiences. Service means any task that directly impacts a customer’s satisfaction, from behind-the-scenes preparation to face-to-face interaction.

Examples include, but are not limited to:

Stocking & Organization – Keeping shelves neat, stocked, and appealing to create a welcoming environment.

Merchandising – Arranging products strategically to improve visibility, encourage sales, and enhance the customer experience.

Product Knowledge – Learning about the items being handled so participants can confidently answer questions and make recommendations.

Direct Interaction – Engaging with customers politely and professionally, addressing their needs, and ensuring they leave with a positive impression.

By focusing on these core service responsibilities, Cassie Class participants gain both practical workplace skills and confidence, equipping them to succeed in customer-facing environments. These abilities are essential stepping stones to employment in retail, hospitality, and other service-related industries, helping participants move closer to independence and long-term career success.

This Includes Any Task Involving Monetary Management:

Our Cassie Classes emphasize the importance of financial knowledge as a foundation for both independence and workplace readiness. Participants learn practical skills for handling, managing, and understanding money—skills that directly impact daily living and long-term stability.

Examples include, but are not limited to:

Money Management – Tracking income, expenses, and creating budgets.

Understanding Bills – Reading and paying bills on time to avoid extra charges.

Payroll Basics – Learning how to read a paycheck, including deductions and net pay.

Banking Skills – Deposits, withdrawals, and balancing an account.

Credit Awareness – What a credit score means, how it’s calculated, and how to maintain good credit.

Cash Handling – Counting money accurately, making change, and identifying different bills and their values.

By developing these essential financial skills, participants build the confidence to manage personal finances, make informed decisions, and strengthen their independence. These abilities also prepare participants for employment in cashier, retail, office support, and other roles where financial responsibility is required.

This Includes Any Task Related to Personal Hygiene, Appearance, and Cleanliness:

Our Cassie Classes emphasize the importance of hygiene, grooming, and upkeep of personal spaces as essential skills for both confidence and success. Maintaining a clean appearance and environment not only supports health and well-being but also directly impacts how individuals are perceived in professional and social settings.

Examples include, but are not limited to:

Showering & Grooming – Regular bathing, hair care, skincare, and overall hygiene routines.

Clothing Care – Washing, ironing, and preparing clothing to ensure a neat and professional look.

Home & Room Upkeep – Keeping personal living spaces tidy and organized for comfort and productivity.

Vehicle Cleanliness – Basic upkeep and cleaning to keep cars both functional and presentable.

Interview Readiness – Choosing and preparing professional attire to make a strong first impression.

Personal Appearance – Paying attention to hair, nails, and grooming to project confidence and professionalism.

By developing these habits, participants build self-respect, improve health, and gain the confidence needed to thrive. These skills are also directly tied to employability, ensuring participants show up to interviews and jobs prepared, professional, and confident.

This Includes Any Activity That Enhances an Individual’s Mental, Psychological, or Physical Understanding:

Our Cassie Classes emphasize the skills and behaviors that support personal growth, workplace success, and overall well-being. These activities are designed to build both competence and confidence, ensuring participants can thrive in daily life as well as in professional settings.

Examples include, but are not limited to:

Technology Skills – Building computer and digital proficiency to stay competitive in today’s job market.

Focus & Concentration – Practicing techniques that strengthen attention span and task completion.

Role-Playing & Modeling – Using real-world scenarios to practice problem-solving, social interactions, and decision-making.

Dependability & Attendance – Cultivating reliability through consistent timeliness and responsibility.

Initiative & Leadership – Encouraging proactive behavior and the ability to take charge of tasks.

Quality & Accuracy – Developing the habit of producing high-quality work with attention to detail.

Career Readiness – Setting job goals, practicing job searches, writing resumes, and preparing for interviews.

Workplace Ethics & Professionalism – Applying honesty, respect, and integrity while presenting oneself with appropriate conduct, communication, and dress.

Through these skills, participants not only strengthen their mental and social abilities but also develop the professional behaviors employers seek most. This training builds a foundation for long-term career success and personal achievement.

This Includes Any Instance Where a Participant Relays Information to Another Person:

Our Cassie Classes highlight the importance of effective communication in every aspect of life. Whether written, verbal, visual, or non-verbal, strong communication skills allow individuals to express themselves clearly, build relationships, and succeed in personal and professional environments.

Examples include, but are not limited to:

Understanding & Following Tasks – Listening actively, asking questions, and carrying out instructions accurately.

Expressing Needs – Clearly voicing desires, preferences, or concerns in respectful ways.

Writing Skills – Communicating effectively through applications, emails, reports, or social media posts.

Feedback & Criticism – Giving and receiving constructive feedback that supports improvement.

Professional Interactions – Using polite greetings, appropriate social etiquette, and professionalism in speech and tone.

Non-Verbal Skills – Maintaining eye contact, demonstrating positive body language, and showing attentiveness.

Team & Workplace Skills – Practicing honesty, politeness, and cooperation with co-workers while responding calmly under stress.

Workplace Readiness – Filling out applications, demonstrating comprehension of safety protocols, and maintaining professionalism in all interactions.

By strengthening these skills, participants learn to communicate with confidence and respect, which not only enhances daily interactions but also prepares them to succeed in interviews, teamwork, customer service, and a wide range of workplace settings.

This Includes Understanding the Who, What, Why, Where, and How of Reaching a Destination:

Our Cassie Classes teach participants how to confidently and safely navigate to destinations using a variety of transportation methods. These skills are vital for independence, punctuality, and success in both personal life and professional environments.

Examples include, but are not limited to:

Ride Services – Booking an Uber or Lyft, selecting pickup/drop-off locations, and confirming driver details.

Walking Safely – Identifying direct walking routes, crosswalks, and pedestrian signals.

Streets & Landmarks – Recognizing street names, intersections, and landmarks to stay on track.

Public Transit Basics – Reading bus and train schedules, knowing routes, and using tap cards or passes correctly.

Using Technology – Planning routes and checking stops with Google Maps or similar navigation tools.

Travel Readiness – Identifying stops, signaling when to exit, and accounting for time to ensure punctuality.

By practicing these navigation skills, participants build the confidence to travel independently, arrive on time, and manage real-world transportation needs. These abilities directly support employment readiness, ensuring participants can reliably commute to interviews, training programs, and jobs.